How long will it take to ship my order?
Your order will be posted in 1-2 business days. If you require your order sent out immediately, please let us know using the 'order notes' section.
My order has not been delivered? What should I do?!
If the tracking information shows as 'Delivered' but it has yet to show up, please wait up to 3 business days after the first 'Delivered' date. Oftentimes orders are marked 'Delivered', when in fact it is still on the delivery truck. If by the 3rd business day it still has not shown, please let us know using this form.
If the tracking information has shown your order as 'In Transit' at a single destination for more than 6 business days, then please let us know using this form, and a replacement order will be sent out. In cases of unique items going missing, a full refund (including postage) will be issued.
Do you accept returns?
Yes. If there is an issue with your product that is caused by a fault on our end, then we will accept returns and pay return postage or send out a new order. If you no longer want the item or ordered the wrong size etc., we will accept a return (with tracking) for a full refund, but the customer must pay for return postage.
Where are your products made?
I use a variety of production partners when creating my stock. Stickers are primarily from StickerApp.com. Prints are from CatPrint.com. The single pin I currently stock is by Jiayue Pins, located in Kunshan, China. Business cards, postcards and other micellaneous printed items are from VistaPrint.com.
Can I book a tattoo?
Absolutely! Please use our Booking Form to do so. Bear in mind that Theo is currently only taking flash bookings. Their custom books are closed until a later date.
When will Theo's custom books reopen?
Please follow us on Instagram to see all ThemBones news and updates as soon as they happen. In the near future we will be creating a subscription newsletter where these announcements will take place first, before anywhere else. This will give clients priority for custom books reopening, new flash drops, sales, in-person events, guest spots & travel, new product releases etc. So be sure to keep an eye out on Instagram for the launch of our newsletter.